Employment Type: Full-Time
Salary: AED 5,000 – 6,000 per month (inclusive of fixed allowances)
Industry: Engineering Services / Training

About the Role

We are seeking a highly organised and customer-focused Front Desk & Booking Coordinator to join a busy training centre in Dubai Industrial City.

This role combines front-of-house reception duties with course booking administration and coordination of internationally accredited training programs. The ideal candidate will be detail-oriented, proactive, and comfortable managing multiple responsibilities in a structured environment.

Key Responsibilities

Front Desk & Client Support

• Manage reception duties and act as the first point of contact for clients and delegates

• Handle training enquiries professionally and efficiently

• Validate delegate IDs and registration documents

• Deliver excellent customer service at all times

Course Bookings & Administration

• Manage client bookings through the RoN booking system “SPIDER”

• Register students onto internationally accredited courses

• Liaise with accreditation bodies including:

  • OPITO

  • IWCF

  • IADC

• Maintain accurate records in line with international accreditation standards

Training Coordination

• Coordinate classroom schedules to ensure smooth daily operations

• Set up classrooms for upcoming courses

• Ensure correct course materials are prepared for instructors and delegates

• Source and book external training venues when required (traveling schools outside Dubai)

• Print and issue training certificates to successful candidates

• Conduct regular stock checks for training materials and supplies

Skills & Competencies

• Previous experience in a customer-facing role

• Strong organisational and time management skills

• Excellent verbal and written communication skills

• Ability to manage multiple tasks in a fast-paced environment

• High attention to detail and record-keeping accuracy

Mandatory Requirements (Must Have)

• Valid UAE Residence Visa (Freelance or Dependent) with NOC

• Fluent in English and Hindi or Urdu

• Reliable commute to Dubai Industrial City

• Available to start immediately

About the Company

Connect Resources is one of the UAE’s leading HR management agencies and an official alliance partner of Randstad.

The company delivers innovative HR consultancy solutions with a strong focus on human interaction and client partnership. Through tailored talent solutions, Connect Resources has successfully supported thousands of professionals and organisations across the UAE.