Location: Dubai Industrial City, Dubai, UAE

Employment Type: Full-Time
Salary: AED 5,000 – 6,000 per month (inclusive of fixed allowances)
Industry: Engineering & Technical Training Services

About the Role

We are seeking a highly organised and customer-focused Front Desk & Training Booking Coordinator to support the daily operations of a Middle East Training Centre based in Dubai Industrial City.

This role combines front office reception responsibilities with booking administration, accreditation coordination, and classroom logistics support. The successful candidate will play a key role in ensuring smooth training delivery, accurate candidate registration, and a professional client experience.

Key Responsibilities

Front Desk & Client Support

• Manage reception duties and serve as the first point of contact for clients and delegates

• Handle training enquiries and validate delegate identification

• Provide professional customer service at all times

Bookings & Accreditation Coordination

• Administer course bookings using the RoN booking system “SPIDER”

• Register candidates onto internationally accredited courses

• Liaise with accreditation bodies including:

  • OPITO

  • IWCF

  • IADC

• Ensure all delegate documentation meets accreditation standards

Training Operations & Classroom Coordination

• Coordinate classroom schedules and daily training activities

• Prepare classrooms for upcoming courses

• Ensure correct course materials are prepared for instructors and delegates

• Source and book external training venues when required for travelling courses

Administration & Compliance

• Print and issue training certificates

• Maintain accurate records and filing systems in line with international standards

• Conduct stock checks to ensure sufficient training materials are available

Candidate Profile

You are organised, detail-oriented, and confident in client-facing roles. You thrive in structured environments and are comfortable managing multiple tasks while maintaining high service standards.

You understand the importance of compliance, documentation accuracy, and professional communication within accredited training environments.

Skills & Experience

• Previous experience in a customer-facing or front desk role

• Strong organisational and time management skills

• Excellent communication skills

• Ability to deliver high-quality customer service

• Comfortable handling booking systems and administrative processes

Mandatory Requirements

• Valid UAE Residence Visa (Freelance or Dependent) with NOC

• Fluent in English and Hindi or Urdu

• Reliable commute to Dubai Industrial City

• Available to start immediately

About the Company

Connect Resources is one of the UAE’s leading HR management agencies and an official alliance partner of Randstad.

With over a decade of experience in the region, Connect Resources provides innovative HR solutions, combining industry expertise with a consultative, people-first approach. The company has successfully supported thousands of candidates and clients across multiple sectors within the UAE.