Amwaj Rotana Jumeirah Beach is seeking a Front Desk Agent to be the first point of contact for guests. The ideal candidate will provide exceptional customer service, manage reservations, and ensure a seamless guest experience. This role requires professionalism, strong communication skills, and the ability to handle front-desk operations efficiently.

Key Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Handle incoming calls, emails, and guest inquiries efficiently.
• Process check-in and check-out transactions smoothly.
• Manage reservations and ensure accurate guest information.
• Provide information about hotel facilities, services, and local attractions.
• Resolve customer complaints and ensure guest satisfaction.
• Maintain a clean and organized front desk area.

Required Qualifications:

• Proven experience as a Front Desk Agent, Receptionist, or similar role.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel management software.
• Strong customer service orientation.
• Ability to multitask and prioritize in a fast-paced environment.
• High school diploma; certification in hospitality is a plus.

Skills Required:

• Strong problem-solving and conflict resolution abilities.
• Ability to handle multiple tasks efficiently.
• Attention to detail in bookings and guest interactions.
• Knowledge of administrative procedures and basic bookkeeping.
• Familiarity with hotel operations and guest services.