Company: Chalhoub Group
Employment Type: Full-Time
Location: Dubai, United Arab Emirates (UAE)
Department: Retail & Distribution
Industry: Luxury Fashion

About Chalhoub Group

For over six decades, Chalhoub Group has been a trusted partner and leader in luxury retail across the Middle East. With a portfolio of 300+ international brands and 8 owned brands, Chalhoub Group has built a reputation for excellence in fashion, beauty, and lifestyle retail.

As a Great Place to Work® in the Middle East, the Group fosters a culture of innovation, sustainability, and customer-centric experiences across its 750+ retail stores and digital platforms.

Job Overview

Chalhoub Group is looking for a passionate and customer-focused Fashion Consultant to join Versace at Mall of the Emirates. The ideal candidate will play a crucial role in driving sales, delivering exceptional guest experiences, and supporting key customer engagement initiatives.

This opportunity is exclusively for UAE Nationals as part of Chalhoub Group’s Emiratisation Program.

Key Responsibilities

🛍 Sales & Client Engagement

• Achieve individual and team sales targets while ensuring exceptional guest experiences.

• Build strong client relationships through an omni-channel approach.

• Collect and analyze customer preferences, best-selling items, and slow-moving stock to support business reviews.

📊 Customer Experience & CRM

• Ensure seamless customer data collection as per marketing requirements.

• Promote the MUSE loyalty program and stay updated on app offerings.

• Support in-store customer experience (CX) initiatives to drive satisfaction and retention.

🎨 Visual Merchandising & Operations

• Maintain store presentation by following VM guidelines and standard operating procedures (SOPs).

• Ensure timely Click & Collect order processing within SLA guidelines.

• Assist in in-store marketing events and activations.

📢 Brand Advocacy & Awareness

• Stay updated on brand campaigns and social media activities.

• Provide valuable insights on store performance and suggest improvements.

Ideal Candidate Profile

✅ Education & Experience:

• Previous experience in fashion retail or luxury customer service is preferred.

• Strong English communication skills (Arabic is a plus).

✅ Skills & Competencies:

• Passion for luxury fashion and client engagement.

• Strong ability to drive sales and deliver exceptional customer service.

• Knowledge of visual merchandising and store operations.

✅ Key Requirement:

• This opportunity is exclusively for UAE Nationals as part of Chalhoub Group’s Emiratisation initiative.