Chalhoub Group is seeking a dynamic Fashion Consultant for Ferragamo, a renowned luxury brand in the heart of the fashion world. In this role, you will be responsible for achieving both individual and team sales targets while ensuring an exceptional guest experience. You will play a pivotal role in driving customer loyalty and contributing to the success of the brand in-store by executing CRM, CX, and other key initiatives.

Key Responsibilities:

• Sales Performance & Guest Experience:

  • Achieve sales targets through exceptional customer service and expert fashion advice.

  • Build lasting relationships with customers, using an omni-channel approach to drive client engagement and satisfaction.

• Data Collection & Business Insights:

  • Gather data on customer behaviors, top-selling products, and slow movers, using insights to inform business reviews and improve store performance.

• Brand & Product Knowledge:

  • Provide feedback on product pre-buying and maintain up-to-date knowledge of brand campaigns, social media, and promotions.

  • Adhere to Visual Merchandising (VM) guidelines and ensure in-store initiatives align with brand standards.

• Customer Relationship Management:

  • Support customer loyalty programs (MUSE) and ensure accurate data capture for marketing purposes.

  • Actively participate in in-store marketing events and activations to drive brand visibility and customer engagement.

• Operational Excellence:

  • Ensure click-and-collect orders are fulfilled within service level agreements (SLAs).

  • Provide input for improvements in customer experience (CX) initiatives and contribute to store feedback on operational efficiency.

What You’ll Need to Succeed:

• Strong communication skills in English.

• Significant experience in retail and customer service, with a solid understanding of retail KPIs and achieving sales targets.

• Proven clienteling experience and a passion for fashion and styling, keeping up with current fashion trends.

What We Offer:

• Competitive benefits package, including healthcare, child education contribution, flexible working policies, and employee discounts.

• Career development opportunities and the chance to be part of an innovative and growing company in the luxury retail space.

Inclusion & Diversity:

• Chalhoub Group values diversity and encourages individuals from all backgrounds to apply. We believe in equal opportunities for all applicants, regardless of gender, age, race, religion, national origin, or disability status.