Position Overview

Chalhoub Group is seeking a passionate and customer-focused Fashion Consultant to deliver exceptional luxury retail experiences in Dubai. This role plays a key part in driving sales performance, building long-term client relationships, and supporting in-store CRM, CX, and loyalty initiatives within a premium omnichannel environment.

This opportunity is part of Emiratisation, supporting the development of UAE national talent in luxury retail.

Key Responsibilities

Sales & Client Experience

• Achieve individual and store sales targets while delivering exceptional customer experiences

• Build and nurture strong client relationships through an omnichannel approach

• Drive sell-through performance by recommending products aligned with customer preferences

• Support in-store customer experience (CX) initiatives and service excellence standards

Customer Insights & CRM

• Collect and analyze customer data, buying behaviour, top sellers, and slow-moving items

• Ensure accurate customer data capture in line with CRM and marketing requirements

• Promote and enroll customers into the MUSE Loyalty Program and app offerings

• Provide insights and feedback for business reviews and merchandising decisions

Store Operations & Visual Merchandising

• Ensure compliance with visual merchandising guidelines and standard operating procedures

• Support click-and-collect services, ensuring SLAs are consistently met

• Assist with in-store marketing events, activations, and brand campaigns

• Stay updated on brand social media activities and ongoing promotions

Team & Culture

• Contribute to a positive people experience and support initiatives that drive eNPS

• Share feedback on store performance, customer preferences, and operational improvements

• Collaborate with team members to enhance overall store performance

Candidate Requirements

• Strong communication skills in English

• UAE National (Emiratisation role)

• Customer-centric mindset with a passion for fashion and luxury retail

• Willingness to learn and grow within a fast-paced, premium retail environment

• Previous retail or customer service experience is an advantage but not mandatory

Skills & Competencies

• Customer engagement and relationship building

• Sales and service excellence

• Attention to detail and product knowledge

• Team collaboration and communication

• Adaptability in a dynamic retail environment

What We Offer

• Structured learning, development, and career progression within a leading luxury group

• Competitive benefits including healthcare, education support, flexible working policies, and employee discounts

• Exposure to world-class luxury brands and omnichannel retail operations

• Inclusive, diverse, and people-first workplace culture

About the Company

Chalhoub Group is the leading luxury retail partner in the Middle East, with a heritage spanning over 70 years. The group operates across fashion, beauty, jewellery, watches, and lifestyle categories, delivering seamless omnichannel experiences through an extensive retail and digital ecosystem. Innovation, sustainability, and inclusion remain at the heart of Chalhoub Group’s long-term vision.