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E-Commerce Operations Coordinator – BESTSELLER
BESTSELLER Dubai , UAE

BESTSELLER is seeking a hands-on E-Commerce Operations Coordinator to join its team in Dubai. This full-time, on-site role is a unique opportunity to take full ownership of launching and scaling the local e-commerce platform across the MENA region. The ideal candidate will bring entrepreneurial spirit, digital operations expertise, and a passion for fashion retail in a high-growth environment.


Key Responsibilities:

  • E-Commerce Launch & Growth: Lead the complete setup and scale-up of the local e-commerce platform

  • Operations Management: Handle daily customer journey, campaign executions, content updates, and delivery operations

  • Frontend Oversight: Manage website visuals, product content, and promotions for a seamless brand experience

  • Global Coordination: Align with HQ for product setup, pricing strategies, and regional adaptations

  • Omnichannel Integration: Synchronize online campaigns with in-store experiences

  • Logistics & Fulfillment:

    • Monitor last-mile delivery and customer experience

    • Coordinate with retail staff for pick & pack

    • Develop robust systems for returns and warehouse operations

  • Marketing & Loyalty Collaboration:

    • Assist in planning and executing paid media ads (Meta, Google)

    • Support growth of the Customer Club through e-commerce tools

    • Handle initial customer inquiries and establish scalable support

  • Strategic Expansion:

    • Build roadmap for regional growth

    • Explore 3PL partnerships and warehousing solutions


Required Qualifications:

  • Minimum 3 years of experience in E-Commerce, Omnichannel Retail, or Digital Operations

  • Entrepreneurial and proactive approach with a “founder” mindset

  • Strong execution capabilities with strategic planning abilities

  • Experience working with cross-functional teams (Marketing, Tech, Retail)

  • Solid understanding of last-mile logistics and fulfillment

  • High-level English fluency; Arabic proficiency is a plus

  • Proven experience launching or scaling online platforms in emerging markets

  • Adaptable and resilient under evolving business needs


What You’ll Get:

  • Structured onboarding program

  • Fast-paced, innovative work culture that encourages new ideas

  • Full autonomy and direct ownership of impactful projects

  • Global exposure across Europe and Middle East

  • Strong brand portfolio with emphasis on style, quality, and sustainability

  • Employee discounts on all BESTSELLER brands

  • Long-term career growth, including team building and leadership opportunities


About the Company:

BESTSELLER is a global, family-owned fashion group representing leading brands like ONLY, VERO MODA, JACK & JONES, and NAME IT. With over 50 years of industry success, BESTSELLER is driving innovation and growth in markets across Europe, the Middle East, and beyond. Join a company where creativity, action, and ownership are valued — and where your work directly impacts business success.

Learn more: https://www.bestseller.com

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