Mastercard is seeking a Director of Product Management to lead product strategy, customer relationship management, and cross-sales initiatives across key accounts. Based in Dubai with a hybrid work setup, this full-time leadership role is ideal for a strategic thinker with experience in client engagement, revenue growth, and financial forecasting. The Director will drive innovation, align client needs with Mastercard’s roadmap, and lead a team to deliver measurable outcomes in a rapidly evolving payments landscape.

Key Responsibilities:

• Set and execute sales and product strategies aligned with geography-level goals.

• Lead and manage customer relationships, driving satisfaction and identifying growth opportunities.

• Deliver cross-sales and net revenue targets through strategic planning and execution.

• Partner with technical account managers to ensure alignment and client satisfaction.

• Develop business plans, marketing strategies, and sales proposals tailored to client needs.

• Conduct profitability modeling, financial forecasting, and competitive analysis.

• Drive negotiation and execution of customer agreements and ensure alignment with Mastercard’s roadmap.

• Act as an escalation point for client concerns and deliver consulting support as needed.

• Identify and mentor emerging talent within the product and technical teams.

Skills & Qualifications:

• Proven experience in cross-sales strategy development and execution for complex or high-value clients.

• Strong track record of managing large client accounts and leading business negotiations.

• Excellent communication, analytical, and relationship management skills.

• Deep understanding of digital payments, financial modeling, and customer success.

• Leadership experience with a focus on coaching talent and managing cross-functional collaboration.

About the Company:

Mastercard is a global leader in payment technology, operating in over 200 countries and territories. The company is committed to building inclusive and sustainable economies through innovation, partnerships, and secure digital solutions. Mastercard empowers individuals, businesses, and governments to realize their full potential by transforming the way the world makes payments.

Workplace Type: Hybrid

Job Type: Full-time