Job Type: Full Time
Location: Dubai, UAE
Industry: Retail / Luxury
Job Function: Marketing, Advertising & PR
Nationality: Open

Inspire | Exhilarate | Delight

Chalhoub Group, a leader in luxury retail across the Middle East for over 70 years, is seeking an experienced and visionary Director of Marketing to lead the global marketing strategy for the Level Shoes brand. Reporting directly to the Chief Executive Officer, this executive role will shape and drive omnichannel marketing excellence, ensuring brand consistency, customer engagement, and sustainable commercial growth across all markets.

This role oversees Marketing, CRM & Clienteling, PR & Communications, Events, Community Engagement, and Customer Insights, driving brand growth across digital, physical, and emerging channels while balancing global brand governance with local market relevance.

Key Responsibilities

Global Strategy & Brand Leadership

• Define and execute a global, omnichannel marketing strategy aligned with Level Shoes’ brand vision and business objectives

• Own the international 360° marketing and customer engagement roadmap across partner brands and own-label collections

• Act as a senior brand ambassador, representing Level Shoes at key global events and partnerships

• Identify and manage strategic partnerships, influencers, brand ambassadors, and flagship activations

Omnichannel Marketing Execution

• Ensure seamless alignment between online, e-commerce, and in-store campaigns

• Lead go-to-market strategies for new launches, seasonal campaigns, and experiential activations

• Drive customer acquisition, engagement, and retention through data-led omnichannel initiatives

• Partner with e-commerce and growth teams to optimize traffic, conversion, and repeat purchase

Global Vision, Local Impact

• Maintain consistent global brand storytelling while enabling localized execution across regions

• Collaborate closely with Brand & Creative teams to align tone of voice, visuals, and messaging

• Own and tailor marketing strategies for Level Shoes’ Own Brands to support individual brand objectives

Commercial & Financial Alignment

• Align marketing investments with commercial, planning, and financial objectives

• Own and manage the annual marketing budget, ensuring ROI optimization and cost discipline

• Support senior leadership in negotiations with suppliers and brand principals on commercial initiatives

Leadership & Team Development

• Lead, inspire, and develop senior marketing leaders and cross-functional teams

• Set performance objectives, manage KPIs, and drive a high-performance culture

• Champion servant leadership, empowerment, and professional growth

Insights, Analytics & Reporting

• Translate customer data, market trends, and insights into actionable growth strategies

• Monitor competitor activity and market dynamics to identify risks and opportunities

• Provide senior leadership with clear, data-driven insights to support strategic decisions

What You’ll Need to Succeed

• Proven senior marketing leadership experience within luxury fashion, retail, or luxury hospitality

• Strong background in global brand marketing and omnichannel strategy

• Demonstrated success in driving commercial growth through brand storytelling and data-led marketing

• Expertise in CRM, digital marketing, performance marketing, and customer insights

• Exceptional leadership, communication, and stakeholder management skills

• Strategic, creative, and customer-first mindset with the ability to manage complexity

• Comfortable operating in high-visibility, fast-paced, and multi-market environments

What Chalhoub Group Offers

• Competitive executive benefits package

• Health insurance and child education contribution

• Flexible and remote working policies

• Exclusive employee discounts across luxury brands

• Continuous learning, development, and internal mobility opportunities

Chalhoub Group is proud to foster a diverse, inclusive, and future-focused workplace, welcoming applicants of all backgrounds.