ManpowerGroup is seeking an experienced and forward-thinking Digital Strategy Business Development Director to lead strategic consulting engagements in the digital banking and payments sector. The ideal candidate will bring deep expertise from top-tier consulting firms (e.g., Big 4) with a proven track record in driving digital transformation, portfolio optimization, and innovation for financial institutions.

This pivotal role is focused on transforming customer experiences, optimizing digital acquisition strategies, and driving growth in banking services for leading clients. You will leverage your experience to design and implement strategies that will shape the future of digital banking.

Key Responsibilities:

• Lead Consulting Engagements:

  • Drive consulting engagements focused on transforming digital customer experiences, enhancing customer journeys, and optimizing portfolios for top financial clients.

  • Implement strategies for digital banking transformation, focusing on customer acquisition and retention, product lifecycle management, and client portfolio growth.

• Strategy Design & Implementation:

  • Develop and optimize digital acquisition funnels for debit and credit card products, enhancing the onboarding process and overall customer engagement.

  • Innovate banking subscription models, loyalty, and retention strategies, tailoring solutions to shifting customer behavior.

• Customer Engagement Optimization:

  • Design data-driven Early Month on Book (EMOB) strategies to minimize attrition and maximize customer lifetime value.

  • Perform in-depth assessments of customer behavior, segmentations, and dormancy trends, translating insights into actionable marketing and engagement strategies.

• Benchmarking & Competitive Strategy:

  • Conduct portfolio benchmarking to identify competitive opportunities through data analytics, performance diagnostics, and industry best practices.

  • Present key findings and strategic recommendations with clarity and impact to C-suite executives, helping them make informed decisions.

• Strategic Advisory:

  • Act as a trusted advisor to clients, building strong relationships with key stakeholders and supporting long-term business development.

  • Lead efforts in proposal development, solution design, and securing new clients, contributing to the company’s growth.

Preferred Candidate Profile:

• Experience: 10+ years in management consulting, ideally with Big 4 or leading strategy consulting firms.

• Digital Banking & Financial Services Expertise: Deep knowledge of digital banking, customer lifecycle management, and card product strategy.

• Track Record: Demonstrated success in delivering data-driven digital transformation projects in the financial services sector.

• Skills: Strong analytical skills in customer segmentation, portfolio diagnostics, and performance benchmarking.

• Client Management: Exceptional client engagement and communication abilities with experience in managing senior client relationships.

• Education: Bachelor’s or master’s degree in business, finance, economics, or related field.

• Language: Fluent in English.

Why Join Us:

• Collaborate with top-tier financial institutions and payment leaders to drive impactful digital initiatives.

• Work in a high-performance, consultancy-driven environment focused on innovation and client success.

• Be part of a collaborative, international team with opportunities for growth, leadership, and professional development.

• Play a key role in shaping the future of digital banking and customer experience in a rapidly evolving industry.

About ManpowerGroup:
ManpowerGroup is a global leader in workforce solutions, powering the success of organizations across the world by delivering innovative services that increase competitiveness and spur productivity. With 3,600 offices in over 80 countries, ManpowerGroup combines global reach with deep local expertise, supporting clients across diverse industries, including IT, banking, finance, sales, marketing, engineering, and more.

ManpowerGroup in the Middle East:
ManpowerGroup has been operating in the Middle East since 2007, bringing 15 years of local expertise to deliver tailored workforce solutions across the MENA region. With a specialized approach in various industries, ManpowerGroup helps organizations source talent, manage recruitment programs, and provide outsourcing solutions.