Job Title: Director, Customer Success – MENA | Procore Technologies

About Procore Technologies:

At Procore Technologies, we are building cloud-based construction management software that helps clients efficiently manage large-scale projects, from skyscrapers to hospitals and housing complexes. We take pride in fostering a culture where employees can own their work, innovate, and thrive in a supportive environment.

About the Role:

We are looking for an experienced Director, Customer Success – MENA to lead, scale, and inspire a high-performing team focused on delivering exceptional customer value. In this role, you will drive customer adoption, retention, and expansion strategies while managing key customer-facing teams, including Solution Engineering, Customer Success Engineers, and Professional Services. You will work cross-functionally with global leaders to enhance the customer lifecycle strategy and contribute to revenue growth.

Key Responsibilities:

• Strategic Customer Success Leadership:

  • Develop and execute customer adoption strategies to drive retention and expansion pipeline targets.

  • Lead Pre-Sales Solution Engineers in delivering value during the sales cycle while supporting sales and marketing initiatives.

  • Manage the Professional Services & Project Management teams, ensuring high-quality implementation and partner collaboration.

  • Build and maintain strong customer relationships, fostering a network of key decision-makers across MENA.

• Operational Excellence & Business Impact:

  • Monitor and manage KPIs, milestones, and long-term goals aligned with company revenue growth and profitability.

  • Develop forecasting strategies for at-risk accounts and implement plans to enhance retention.

  • Utilize data-driven insights to refine customer success strategies and deliver high-impact results.

• Team Leadership & Development:

  • Grow and mentor a team of Customer Success Professionals focused on adoption, engagement, and expansion.

  • Foster a learning environment that attracts and retains top talent while reducing time-to-proficiency.

  • Drive a culture of collaboration, accountability, and continuous improvement.

• Global Collaboration & Innovation:

  • Partner with Global Leadership to ensure a seamless customer experience from sales to renewal.

  • Influence strategic decision-making through negotiation, persuasion, and consensus-building.

  • Drive continuous innovation to enhance Procore’s customer success model in the MENA region.

Who We’re Looking For:

• Experienced Leader: 10+ years in customer success, sales, or post-sales management in a B2B SaaS environment, preferably with large, geographically dispersed teams.

• Customer-Centric Mindset: Strong background in developing and managing strategic customer relationships.

• SaaS & Revenue Growth Expertise: Experience in recurring revenue business models and working within revenue-focused teams.

• Analytical & Strategic Thinker: Ability to interpret complex customer data, drive insights, and implement strategic solutions.

• Exceptional Communication & Influence: Ability to negotiate, persuade, and build consensus across stakeholders.

• Passionate & Empathetic Leader: A motivational leader who inspires teams and fosters a culture of excellence.

• Willingness to Travel: Availability for regional and global travel as needed.

• Preferred Education: Bachelor’s degree (or equivalent experience) in Business, Marketing, or a related field.

Why Join Procore?

• Shape the Future of Customer Success in MENA.

• Work with a High-Impact, Cross-Functional Team.

• Be Part of a Global Leader in Construction Management Software.

• Enjoy Competitive Compensation & Growth Opportunities.

At Procore Technologies, we celebrate diversity and welcome applicants from all backgrounds. If you’re excited about driving customer success and business growth in MENA, we’d love to hear from you!

How to Apply:

To apply, click ‘Apply Now’ and create a Candidate Home to manage your application. If you require reasonable accommodation in completing the application process, contact our benefits team here.