Role Overview

Chalhoub Group is the leading partner and creator of luxury experiences in the Middle East, with a legacy spanning more than 70 years and a portfolio of over 400 international brands across fashion, beauty, jewellery, watches, and lifestyle categories.

We are seeking a dynamic Department Supervisor to lead a sales team in delivering exceptional guest experiences while driving commercial performance. This role plays a key part in supporting store leadership through people development, operational excellence, and customer engagement initiatives.

Key Responsibilities

Sales & Commercial Performance

• Lead the department team to achieve sales targets and key performance indicators

• Drive sell-through and revenue growth within the department

• Support and implement in-store customer experience (CX) initiatives

• Provide regular feedback on what is working well and where improvements are needed

Team Leadership & Development

• Coach and develop team members through on-the-job training and stretch assignments, in partnership with the People Partner

• Foster a positive team culture that drives engagement and eNPS results

• Lead by example on the shop floor, setting standards in service, behaviour, and performance

• Motivate and inspire the team through energy, presence, and clear direction

Customer Experience & CRM

• Deliver a consistently high level of guest experience across all touchpoints

• Support the implementation of CRM, CX, and loyalty initiatives in-store

• Ensure accurate customer data capture in line with marketing requirements

• Promote the loyalty programme (MUSE), ensuring strong product and app knowledge within the team

Operational Excellence

• Oversee day-to-day departmental operations in line with retail SOPs and VM guidelines

• Support store staff during in-store events and activations

• Act as the primary point of contact between the department and back-office teams

• Ensure click & collect orders are processed within agreed SLAs

• Support effective scheduling and floor coverage to maximise performance

Candidate Profile

• Experience in fashion or luxury retail, ideally in a senior sales or team leadership role

• Confident, engaging, and coachable with a genuine interest in developing others

• Strong client-facing presence, comfortable engaging with diverse customer profiles

• Energetic, positive, and approachable, with the ability to set and maintain professional standards

• Hands-on leader who brings enthusiasm and momentum to the shop floor

• Ambitious and ready to grow into a broader retail leadership role

What We Offer

At Chalhoub Group, we support your growth through structured learning, development opportunities, and internal mobility across brands and markets.

You will receive a competitive benefits package including healthcare, child education contribution, flexible working policies where applicable, and exclusive employee discounts.

Diversity & Inclusion

Chalhoub Group is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and ensure equal opportunity for all.