Job Title: Data Entry Operator

Location: Dubai
Job Type: Full-Time
Department: Front Office / Guest Services

Position Summary

We are seeking a detail-oriented and responsible Data Entry Operator to join our Front Office team. The role involves accurately recording and transmitting guest passport details to local police authorities in compliance with CID regulations. This is a vital role contributing to guest security, legal compliance, and smooth operational flow at the front desk.

Key Responsibilities

• Accurately enter all in-house guest and event information into the Police (CID) system.

• Ensure timely submission of guest passport information via email to the Police Department.

• Monitor and verify passport scanning done by Front Desk staff, reporting errors to management.

• Reconcile guest records between Opera PMS and the police system, resolving discrepancies quickly.

• Maintain organized and secure filing systems for all related documents.

• Deliver courteous and professional service to guests, promptly handling any requests or complaints.

• Support the Front Desk operations during peak times or as needed.

• Assist in providing hotel and room information to guests, including rates, availability, and amenities.

• Attend and contribute to daily briefings and regular departmental meetings.

• Adhere to hotel policies, including environmental, health, and safety procedures.

Requirements & Skills

• High school diploma or equivalent; a diploma in hospitality or administration is an advantage.

• Strong attention to detail and ability to manage sensitive data accurately.

• Familiarity with Opera PMS or similar hotel management software is preferred.

• Basic knowledge of CID or police reporting systems is a plus.

• Excellent communication and customer service skills.

• Ability to work under pressure and manage multiple tasks efficiently.

• Professional appearance and a courteous attitude.

• Willingness to work in shifts, including weekends and holidays.