Job Title: Customer Support Specialist

Job Description:

We are looking for a Customer Support Specialist to join our team and provide exceptional service to our clients. The ideal candidate will possess excellent communication skills, a customer-focused mindset, and a strong ability to resolve queries and complaints effectively. In this role, you will engage with clients, provide accurate information, and work closely with internal teams to deliver optimal customer experiences.

Key Responsibilities:

• Client Interaction: Gauge client requirements through direct communication to offer tailored solutions and support.

• Query and Complaint Resolution: Address customer queries and complaints in real-time, ensuring complete and effective resolution.

• Information Management: Maintain a detailed and organized record of customer interactions, documents, and relevant details.

• Collaborate with Senior Management: Engage with senior management to stay updated on company policies and product offerings to provide accurate client information.

• Technical Collaboration: Work with the technical team to troubleshoot ongoing issues and enhance the product or service experience.

Skills & Qualifications:

• Previous experience in customer support or service roles is a must.

• Proficiency in online tools and platforms that enhance customer experience.

• Strong phone etiquette, with the ability to engage customers in a professional and friendly manner.

• Excellent communication and interpersonal skills, with a good command of professional vocabulary.

• Effective time management and organizational skills to improve overall productivity.

• Proficient in operating computer software and online tools for customer support.