Job Title: Customer Support Executive

Job Description:
We are seeking a proactive and customer-focused Customer Support Executive to join our service team. The ideal candidate will be responsible for addressing customer inquiries, resolving complaints efficiently, and maintaining accurate records of interactions. This role requires strong communication skills, technical familiarity with CRM systems, and the ability to collaborate with cross-functional teams to ensure a seamless customer experience.

Key Responsibilities:

• Identify and understand customer needs to deliver tailored solutions that ensure satisfaction

• Respond to client queries using the appropriate communication channels with clarity and accuracy

• Resolve customer complaints by providing timely and effective solutions, and follow up to ensure issue closure

• Maintain detailed and organized records of customer interactions, transactions, and documents

• Stay updated on company policies, products, and service enhancements through regular communication with management

• Coordinate with the technical team to troubleshoot and resolve product or service-related concerns

Skills & Qualifications:

• Prior experience in customer service or support roles

• Proficiency in using CRM platforms and digital tools to enhance service delivery

• Strong listening and communication skills to address customer concerns effectively

• Confident presentation abilities to convey important product or policy information clearly

• Ability to multitask, prioritize tasks, and manage time efficiently

• Competent in the use of modern CRM systems and the Microsoft Office Suite