Job Title: Customer Support Executive

Job Description:
We are looking for a proactive and customer-centric Customer Support Executive to serve as the first point of contact for client interactions. In this role, you will engage with customers to understand their needs, provide accurate information about the company’s services and ongoing projects, and deliver effective solutions to inquiries and concerns in real-time.

Your responsibilities will include managing client queries, compiling and updating detailed customer databases, and collaborating with internal teams to resolve product or service-related issues. You must remain updated on company policies, product launches, and services to deliver seamless support. This position requires strong communication skills, multitasking ability, and technical proficiency in using customer relationship tools.

Key Responsibilities:

• Engage with clients to understand and fulfill their requirements through clear communication.

• Use CRM tools and digital platforms to provide detailed information on services, projects, and updates.

• Address customer complaints promptly and provide practical, timely resolutions.

• Maintain comprehensive client records, logging each interaction systematically.

• Stay updated with company updates, policies, and services to ensure accurate support.

• Coordinate with technical teams to resolve product or service-related concerns effectively.

Skills Required:

• Solid understanding of customer service practices and problem-solving techniques.

• Proficiency in CRM software and support systems.

• Strong communication, presentation, and active listening skills.

• Ability to multitask, prioritize, and manage time efficiently.

• Familiarity with digital tools and modern computing systems.