ElevenLabs, a leading audio AI company, is seeking a Customer Success professional for the Middle East. This role focuses on driving customer adoption, retention, and expansion across enterprise clients, helping shape scalable CS strategies, and delivering impact in a fast-paced SaaS environment.

Key Responsibilities:

• Build, maintain, and manage strong relationships with a portfolio of ~50 enterprise clients in the Middle East.

• Onboard new clients and drive long-term adoption of multiple ElevenLabs products.

• Monitor customer usage, identify improvement areas, and drive revenue expansion.

• Own account renewals, expansion, and Customer Success KPIs (NRR/GRR).

• Contribute to the development of scalable Customer Success frameworks and playbooks.

• Collaborate with internal teams to deliver customer solutions and optimize experiences.

Required Qualifications & Skills:

• 5–7 years of experience in Customer Success, preferably in fast-paced SaaS organizations.

• Proven experience delivering value for customers in the Middle East, particularly with technical or mission-critical products (e.g., conversational AI).

• Strong commercial acumen with experience in account renewals and expansion.

• Fluent in Arabic and English.

• Exceptional communication, relationship management, and stakeholder engagement skills.

• Analytical thinker with creative problem-solving abilities.

• Builder mindset with focus on scalable solutions and customer excellence.

Work Type: Full-time, Remote
Location: United Arab Emirates