Harrison.ai is seeking a Customer Success Manager to lead customer engagements for their innovative AI-powered medical imaging products across the Middle East. This role will partner with sales, services, and product teams to ensure customers derive maximum value from the Annalise.ai portfolio, supporting clinical, operational, and financial goals.

Key Responsibilities:

• Own customer satisfaction and success with Annalise.ai products and services.

• Design and deliver onboarding, training, and change management initiatives for product releases.

• Support clinical workflow implementation, end-user training, and customer adoption.

• Conduct consultative customer discovery, develop success criteria and statements of work.

• Collaborate with marketing on case studies highlighting product benefits.

• Gather customer feedback for product roadmap improvements.

• Provide ongoing clinical and technical support to installed base customers.

• Identify upsell opportunities for future product offerings.

Candidate Profile:

• Bachelor’s degree in Medical Imaging, Healthcare IT, or related field.

• Experience working with clinicians and healthcare leadership in clinical workflows.

• Technical proficiency with medical imaging IT systems (PACS/RIS, DICOM/HL7).

• Strong communication, negotiation, and interpersonal skills.

• Experience with data analysis, reporting, and survey tools.

• Results-driven, collaborative team player.

• Based in UAE or willing to relocate.

• Willingness to travel up to 50% as needed.

Nice to Have:

• Experience in Clinical Applications, Customer Success, or Healthcare Sales.

• Project/change management certifications.

• Familiarity with Salesforce CRM.