Job Title: Customer Success Manager

Job Description:

We are seeking a dynamic and client-focused Customer Success Manager to manage a portfolio of key customer accounts, ensuring proactive engagement, strategic alignment, and long-term success. In this role, you will be the trusted advisor and main point of contact for clients, helping them fully leverage Bayt.com’s suite of recruitment and HR solutions.

You’ll play a crucial role in deepening client relationships, anticipating hiring needs, and delivering tailored solutions that align with each customer’s evolving recruitment goals.

Key Responsibilities:

• Own and manage a defined portfolio of customer accounts, ensuring high satisfaction, retention, and success

• Build strong relationships with HR leaders, decision-makers, and recruiters

• Conduct in-depth Quarterly Business Reviews (QBRs) to analyze performance, demonstrate value, and refine strategy

• Understand both current and future recruitment challenges to provide proactive solutions

• Assist clients with forecasting hiring pipelines and navigating recruitment cycles

• Position and recommend the full range of Bayt.com products and services to meet client objectives

• Collaborate across teams (e.g., Evalufy, Talentera, Afterhire) to offer integrated solutions

• Own customer issues end-to-end, ensuring timely and thorough resolution

• Lead onboarding and training sessions to drive product adoption and confidence

• Actively listen and provide consultative advice that aligns Bayt solutions with customer outcomes

• Support Account Managers in developing strategic account plans

• Identify and drive upsell and cross-sell opportunities through a customer-centric approach

• Keep clients informed with regular updates, product enhancements, and service offerings

• Collect feedback at every touchpoint and deliver insights to product, tech, and support teams

• Advocate for customer needs and recommend improvements based on direct experience

• Maintain accurate and up-to-date client records in CRM systems

Required Skills & Qualifications:

• Minimum 2+ years of experience in Customer Success, Technical Support, Product Implementation, or a related role

• Strong ability to understand client needs and deliver timely, relevant solutions

• Excellent written and verbal communication skills, including presentation abilities

• Fluency in English required; Arabic is preferred but not mandatory

• Consultative and empathetic approach to relationship-building and problem-solving

• Familiarity with CRM tools and data-driven client management