ZAJEL, one of the UAE’s fastest-growing courier and logistics companies since 2008, is hiring a Customer Service Supervisor (Arabic Speaker) for its Dubai operations. This full-time, on-site role focuses on managing the daily activities of the customer service team and ensuring high service quality and team efficiency.

The ideal candidate will have strong leadership capabilities, experience in logistics or call centers, fluency in Arabic and English, and excellent analytical and performance management skills.

Key Responsibilities:

• Lead, train, and guide customer service executives and team leads to ensure optimal performance.

• Monitor adherence to call quality, shift schedules, punctuality, and attendance.

• Implement performance tracking, reporting, and feedback systems.

• Analyze call volumes and report changes to the manager.

• Maintain high-quality workflow and ensure security of client information.

• Monitor and improve customer service KPIs and overall service delivery.

• Oversee team recruitment, training, development, and daily operations.

• Ensure compliance with internal policies, quality standards, and operational targets.

• Generate timely MIS reports and performance analytics.

• Promote continuous improvement and best practices across customer service operations.

Candidate Requirements:

• Bachelor’s degree in Business Management or related field.

• Minimum 3 years of supervisory experience in a logistics/call center environment.

• Fluent in both Arabic and English (mandatory).

• Strong time management, leadership, and analytical skills.

• Ability to work well under pressure and manage a diverse team.

What the Company Offers:

• Competitive, tax-free salary package.

• Employment visa, annual flight allowance, and group medical insurance.

• Wellness programs and a collaborative workplace culture.

• Leadership development and growth opportunities.

• Supportive work environment with a focus on innovation, teamwork, and customer satisfaction.

About the Company:
ZAJEL has been redefining courier services in the UAE since 2008, providing advanced logistics solutions across domestic and international markets. The company partners with major government and private sector entities and specializes in areas including e-commerce, immigration services, mailroom management, and more. With a strong culture of innovation, ZAJEL leverages technology, a skilled workforce, and a modern fleet to deliver exceptional service across first- and last-mile delivery.