Ferrero, a world-renowned, family-owned multinational known for iconic brands like Nutella®, Ferrero Rocher®, Tic Tac®, and Kinder®, is inviting talented Emirati graduates to be part of its Emirati Graduate Program as a Customer Service Specialist in Dubai. With operations in over 50 countries and a presence in more than 170, Ferrero is a global leader in the confectionery industry. Their commitment to excellence, innovation, and diversity makes them a great place to start and grow your career.

This is a full-time on-site position based in Dubai, offering a structured two-year rotational program. The first year will focus on Customer Service, followed by the second year in Logistics, equipping the graduate with holistic exposure to Ferrero’s supply chain operations.

Key Responsibilities:

Customer Service (Year 1):

• Manage customer shipments and order processing for key accounts across Dubai and the Northern Emirates

• Monitor and meet Service Level Agreements (SLAs)

• Analyze KPIs to identify service improvement opportunities

• Foster strong client relationships through proactive communication

Logistics (Year 2):

• Oversee inbound shipments and ensure timely delivery

• Handle escalations and ensure seamless logistics operations

• Register new products with Dubai Municipality

• Monitor inventory cycles and maintain stock accuracy

Qualifications:

• Bachelor’s degree in Business Administration or related field

• Passion for customer service and process improvement

• Excellent interpersonal and communication skills

• Detail-oriented with strong organizational abilities

• Proficiency in Microsoft Excel is an advantage

• Must be a recent Emirati graduate (UAE national)

Ferrero values diversity and inclusion, and this program is designed to foster young local talent by providing them with real-time business exposure and mentorship.