PPG is seeking a Customer Service Representative – Turkish Speaker to provide exceptional service to customers in Dubai. This on-site, full-time role involves managing daily customer interactions, coordinating with internal teams, supporting order and delivery processes, and ensuring customer satisfaction while maintaining operational excellence.

Key Responsibilities:

• Act as the first point of contact for customers via email and phone.

• Manage order entry, monitoring, and daily follow-ups with customers.

• Communicate and coordinate between sales reps, customers, supply, and factory teams.

• Handle invoice processing, issue credit/debit notes, and resolve non-technical complaints.

• Coordinate the delivery process with warehouses, transport companies, and other PPG entities.

• Monitor stock situations and liaise with supply and factory teams.

• Maintain high levels of customer satisfaction and operational efficiency.

Qualifications & Skills:

• Turkish native speaker with fluent English; additional languages are a plus.

• Minimum 1 year of experience in a similar customer service or supply chain role.

• Knowledge of SAP system is an asset.

• Strong organizational, interpersonal, and communication skills.

• Ability to work in an international, cross-cultural environment.

• Quick learner with strong problem-solving abilities.

Company Overview:
PPG is a global leader in paints, coatings, and specialty materials. The company values operational excellence, customer satisfaction, and employee well-being. PPG offers competitive compensation, incentives, and benefits tailored to different geographic markets.