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Customer Service Representative – Family Book
AMS International UAE Abu Dhabi , UAE

AMS International UAE is seeking a Customer Service Representative (Family Book) to join their team in Abu Dhabi. The ideal candidate will handle customer calls and emails efficiently, ensuring a high standard of service and customer satisfaction. This role requires strong communication skills, professionalism, and the ability to manage client inquiries and complaints effectively.

Key Responsibilities:

  • Handle inbound calls promptly and courteously, ensuring a positive customer experience.

  • Schedule customer orders accurately based on specific requests.

  • Address escalations and complaints efficiently by providing appropriate solutions.

  • Foster customer loyalty through excellent phone interactions and service quality.

  • Respond to customer emails within a 24-hour SLA, ensuring accuracy and professionalism.

  • Escalate unresolved customer issues to the relevant departments when necessary.

  • Deliver personalized service to meet the needs of each customer.

Skills & Requirements:

  • Previous experience in customer service or call center operations preferred.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to handle customer escalations with patience and professionalism.

  • Proficiency in email communication and basic computer skills.

  • Fluency in English (Arabic is an advantage).

Job Details:

  • Employment Type: Full-time

  • Work Type: On-site

  • Working Days: 5 days per week

  • Working Hours: 6 hours per day (5 active work hours + 1-hour lunch break)

  • Salary: AED 5,000 per month (without NAFIS)

  • Location: Abu Dhabi, United Arab Emirates

About the Company:
AMS International UAE is a leading recruitment and outsourcing solutions provider in the region. The company partners with top organizations to deliver customized staffing and workforce management services, ensuring clients receive the best talent and operational efficiency.

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