Job Title: Customer Service Representative

Job Description:
We are seeking a professional and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be responsible for ensuring an exceptional customer experience by handling inquiries, resolving issues efficiently, and maintaining organized records. The ideal candidate is proactive, detail-oriented, and capable of using modern tools to enhance service delivery.

Key Responsibilities:

• Identify and understand customer needs to ensure high satisfaction levels

• Provide accurate and complete information using appropriate tools and communication methods

• Resolve customer complaints in real-time with practical, effective solutions

• Maintain and update a systematic database of customer interactions and documents

• Stay informed about new company policies, product launches, and services

• Collaborate with technical and internal teams to troubleshoot and resolve customer issues

Skills & Requirements:

• Prior experience in a customer service or call center role

• Proficient in using CRM platforms and digital tools to enhance customer engagement

• Strong communication, active listening, and problem-solving skills

• Skilled in phone and email communication with a professional tone

• Ability to multitask, prioritize work, and manage time effectively

• Proficiency in computer applications and online communication tools