Sharaf DG, a leading name in electronics and consumer retail, is seeking a motivated and customer-focused Customer Service Representative to join their team in Dubai. This is a full-time, on-site position focused on delivering exceptional service to clients while promoting and selling Etisalat business plans to a diverse customer base including businesses, institutions, and government entities.

The ideal candidate will have prior experience in a call center or customer care environment, excellent communication skills, and the ability to resolve concerns professionally. This role involves maintaining a strong relationship with customers, upselling services, and ensuring a smooth and supportive client experience.

Key Responsibilities:

• Promote and sell Etisalat business plans to various customer segments

• Provide clear, detailed information on product features, benefits, and pricing

• Identify revenue opportunities through upselling and cross-selling

• Maintain a positive and empathetic approach in all customer interactions

• Handle customer inquiries and complaints promptly and professionally

• Build sustainable relationships and trust through open communication

• Record and maintain customer data, transactions, and feedback

• Recognize and report trends or recurring customer concerns

• Follow all communication procedures, guidelines, and policies

• Ensure customer satisfaction through proactive engagement

Requirements:

Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field (preferred but not mandatory)

• Minimum 1 year of experience in Customer Service, Call Centre, or Front Desk roles

• Experience in outdoor or B2B sales is an advantage

• Certification in customer service (preferred)

Skills & Competencies:

• Excellent verbal and written communication skills

• Strong interpersonal, negotiation, and relationship-building abilities

• Proficiency in handling GSM connections (Postpaid, Fiber, Business On)

• Computer literacy and CRM familiarity

• Strong listening, multi-tasking, and problem-solving skills

• Ability to work independently and meet sales targets

• Valid UAE driver’s license and willingness to travel frequently

This is a great opportunity to join a dynamic team and grow within one of the UAE’s most reputable companies.