Tiger Group, one of the leading real estate and construction companies in the UAE, is seeking a Customer Service Officer / Administration Assistant (Arabic Speaker – Female) to join their dynamic team in Dubai. The successful candidate will play a crucial role in managing the handover process of completed residential and commercial units, ensuring a smooth and professional client experience from start to finish.

Salary: AED 4,000 – 4,500 per month
Employment Type: Full-time, On-site

Key Responsibilities:

• Coordinate and schedule handover appointments with clients and internal departments.

• Prepare all required handover materials, including documentation, keys, access cards, and welcome kits.

• Conduct pre-handover inspections to confirm unit readiness and cleanliness.

• Escort clients during handover sessions, explain property features, and resolve immediate queries.

• Collect and organize signed documents for proper recordkeeping.

• Liaise with maintenance and snagging teams for any post-handover issues.

• Maintain accurate handover data and produce daily or weekly reports.

• Deliver exceptional customer service, ensuring client satisfaction and maintaining the company’s professional image.

• Respond promptly to client inquiries and escalate concerns when needed.

Required Skills and Qualifications:

• Proven experience in customer service or handover coordination, preferably within the real estate or facilities management sector.

• Strong communication and interpersonal skills.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Highly organized, detail-oriented, and proactive.

• Fluent in English; proficiency in Arabic is required.

• Presentable, customer-focused, and professional demeanor.

• Flexible with working hours and available for on-site handover sessions.

About Tiger Group:
Founded in 1976, Tiger Group is a renowned UAE-based conglomerate with operations across real estate, construction, hospitality, and facilities management. The company is committed to delivering high-quality projects, ensuring customer satisfaction, and fostering a positive work environment built on integrity and excellence.