Job Title: Customer Service Executive 

Job Description:

We are looking for a proactive and customer-focused Customer Service Executive to join our team. In this role, you will be the key point of contact for our clients, responsible for understanding their needs, offering relevant information, and resolving queries in a timely and professional manner. Your ability to communicate clearly, manage time effectively, and stay updated on company developments will directly impact customer satisfaction and service excellence.

Key Responsibilities:

• Understand customer needs and deliver timely service and solutions

• Share accurate and relevant information about the company, including current projects, using appropriate tools and software

• Resolve customer inquiries and concerns by providing clear, correct, and prompt responses

• Maintain detailed records of customer interactions, account updates, and documentation

• Collaborate with managers and team members to stay updated on company policies and new initiatives

• Troubleshoot product-related issues and escalate when necessary for resolution

Skills & Qualifications:

• Previous experience in a Customer Service Executive or similar role

• Proficient in handling online tools and platforms that enhance the customer experience

• Strong telephonic communication skills with the ability to manage client queries effectively

• Excellent presentation skills to convey key information with clarity

• Strong time management and organizational abilities to handle multiple tasks efficiently

• Comfortable using the latest computer software and digital communication tools