Job Title: Customer Service Call Center Representative

Job Description:
We are seeking a skilled Call Center Representative to join our dynamic customer service team in the United Arab Emirates. The ideal candidate will be responsible for managing inbound and outbound calls, accurately identifying customer needs, and delivering clear and concise solutions. You’ll ensure every customer interaction is pleasant, professional, and aligned with the company’s standards of excellence.

Key Responsibilities:

• Manage and attend to formal calls, delivering precise information promptly

• Understand and assess customer requirements to provide tailored solutions

• Promote product features and utility effectively over the phone

• Establish strong connections with customers through clear and engaging communication

• Log call details and customer interactions accurately in digital/cloud databases

• Maintain a friendly, professional tone while minimizing customer hold or wait time

Required Skills & Qualifications:

• Proven experience as a call center agent or customer support associate

• Excellent telephone etiquette and ability to communicate effectively

• Ability to handle multiple tasks and manage time efficiently

• Strong command of computer applications and call logging technologies

• Persuasive communication skills and a customer-centric attitude

• Willingness to accept feedback and contribute to process improvement