Job Title: Customer Service Advisor 

Job Description:

We are seeking a Customer Service Advisor with strong communication skills and a solid understanding of vehicle maintenance and repair. In this client-facing role, you will be the first point of contact for customers visiting the service center and will play a vital part in ensuring a smooth and satisfying service experience.

Key Responsibilities:

• Welcome and assist customers, guiding them to the right service advisor or technician for quick and effective support.

• Collaborate with technicians to understand required services, recommend suitable options, and present cost-effective repair solutions.

• Clearly explain technical issues and repair details to customers in a friendly and understandable way.

• Educate customers on available warranties, cost-saving packages, and extended protection plans.

• Help customers make informed choices, whether it involves proceeding with repairs or considering a vehicle trade-in.

• Oversee daily operations of the service center, including appointment scheduling, workflow coordination, and customer follow-ups.

• Provide regular updates on service progress and promptly inform customers when their vehicle is ready for pickup.

Required Skills:

• Excellent verbal and written communication skills

• Ability to translate technical information into easy-to-understand terms

• Strong interpersonal skills for effective collaboration with customers and internal teams

• Technical knowledge of vehicle systems and common repair procedures

• Problem-solving mindset and customer-first attitude

• Organizational and time-management abilities