EXEED UAE is hiring a Customer Relationship Management (CRM) Specialist for a Dubai-based dealership. This role involves conducting customer satisfaction surveys, managing lead tracking, and supporting aftersales service and marketing activities. The CRM Specialist will also handle customer complaints, monitor showroom compliance, and support data entry and reporting in the CRM system.

Key Responsibilities:

• Conduct customer satisfaction surveys and manage lead tracking

• Oversee the customer delivery process for a smooth experience

• Support aftersales service tracking, including product and pricing management

• Assist with marketing tasks, such as event support and social media content creation

• Ensure accurate data entry and track lead activity in the CRM system

• Collaborate with sales and aftersales teams to resolve customer complaints

• Maintain showroom compliance with corporate identity guidelines

• Manage marketing collateral, PR/LPO support, and aftersales product and pricing calculator

Job Requirements:

• Graduate with at least 3 years of experience in a similar role within an automotive dealership

• Skilled in market research, data analysis, and CRM tools

• Strong communication, presentation, and analytical skills

• Proficiency in Microsoft Office; knowledge of Power BI or Tableau is a plus

• Ability to multitask and manage time effectively

• Strong team player who collaborates well with internal and external stakeholders

About the Company:
Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960. With operations spanning six key industry sectors, including Mobility and Ventures, the company employs over 28,000 people across more than 50 countries.

Why Join Us:
Al Ghurair offers a vibrant community where individuals thrive and careers flourish. The company fosters a supportive work environment and promotes open communication, embodying a sense of belonging and shared purpose.