SevenRooms is seeking a Customer Onboarding Manager to drive the configuration, implementation, and launch strategies for clients in the hospitality industry. This role is key in accelerating product adoption and ensuring long-term customer success, with an emphasis on customer-facing activities and project management.

Key Responsibilities:

• Customer Success: Manage client onboarding, including project kick-off, training, configuration, and launch to accelerate product adoption.

• Project Management: Oversee diverse implementation projects on schedule, including reservation systems, waitlist & table management, online ordering, and marketing automation.

• Account Management: Collaborate with stakeholders to confirm goals and tailor the configuration and communication to meet those goals.

• Product Expertise: Help clients learn and optimize their use of the SevenRooms platform based on their unique business needs.

• Collaboration: Work with Customer Success Managers and Sales Representatives to support customers’ product adoption efforts.

Who You Are:

• 2+ years of experience in challenging, customer-facing roles, ideally in the SaaS or hospitality technology industry.

• Exceptional written and oral communication skills.

• Detail-oriented with strong critical thinking and problem-solving abilities.

• Experienced in project management and working in fast-paced, collaborative environments.

What We Offer:

• Fresh Start Program: Personalized experience to reset and refresh, supporting work-life balance and self-care.

• Equitable Compensation: Competitive salary and equity options.

• Comprehensive Benefits: Medical, vision, and dental care coverage.

• Employee Programs: Monthly stipends, milestone awards, and access to unique experiences.

• Professional Development: Financial support for continuing education and certifications.

About SevenRooms:

SevenRooms is a guest experience and retention platform that empowers hospitality operators to create exceptional guest experiences. With a full suite of products including reservation, table management, online ordering, and marketing automation, SevenRooms helps clients build direct guest relationships and drive revenue. SevenRooms serves global clients in the hospitality and entertainment sectors and has been recognized as a top employer by multiple prestigious awards.