Join Chalhoub Group as a CRM Trainee and gain hands-on experience in customer engagement, lifecycle marketing, and omnichannel communication within the luxury retail sector. This role is ideal for individuals passionate about digital marketing, customer experience, and data-driven communication strategies.

Role Overview

As a CRM Trainee, you will support the execution of targeted CRM campaigns across multiple channels, including email, SMS, push notifications, and WhatsApp. You will collaborate with cross-functional teams to deliver personalized customer experiences and contribute to improving campaign performance through insights and analysis.

Key Responsibilities

• Assist in planning and executing targeted CRM campaigns across email, SMS, push notifications, and WhatsApp
• Write and proofread engaging marketing copy while maintaining brand tone and consistency
• Use CRM tools such as Salesforce Marketing Cloud to design, build, and deploy campaigns
• Monitor and analyze campaign performance metrics, providing insights for optimization
• Collaborate with marketing and retail teams to ensure a seamless omnichannel customer experience
• Support store visits and maintain close coordination with retail teams for campaign alignment

Requirements

• Strong communication and copywriting skills (English required; Arabic is a plus)
• Creative mindset with attention to detail
• Positive, proactive, and eager-to-learn attitude
• Interest in CRM, customer lifecycle marketing, and digital engagement strategies
• Ability to work collaboratively in a fast-paced environment

What We Offer

• Hands-on experience in CRM and customer engagement within luxury retail
• Exposure to omnichannel marketing and advanced CRM tools
• Learning and development opportunities with career growth potential
• Competitive benefits including healthcare, flexible working options, and employee discounts
• Inclusive and diverse workplace culture

About the Company

Chalhoub Group is a leading luxury retail partner in the Middle East, delivering exceptional experiences across fashion, beauty, and lifestyle sectors. With a strong focus on innovation, sustainability, and customer experience, the Group continues to shape the future of luxury retail.