Position: CRM & Customer Engagement Executive
Location: Dubai, UAE
Experience Required: 2–4 Years
Education: Diploma or equivalent
Nationality: Indian (Female candidates preferred)
Vacancies: 2
Employment Type: Full Time

Role Overview:
We are seeking a motivated and detail-oriented CRM Executive with hands-on experience in Zoho CRM to join our team in Dubai. You will be responsible for managing customer relationships, executing targeted marketing campaigns, and driving customer engagement across multiple channels. This is a great opportunity for someone passionate about data-driven marketing and CRM strategies.

Key Responsibilities:

🔹 CRM System Management

• Manage and maintain the Zoho CRM system, ensuring data accuracy and system efficiency.

• Train and support internal teams on CRM best practices and functionality.

• Monitor system integrations with email marketing and ERP tools.

🔹 Data Analysis & Reporting

• Analyze customer behavior, campaign results, and sales trends.

• Prepare reports using Zoho Analytics and suggest actionable insights.

• Optimize customer segmentation for targeted marketing.

🔹 Marketing Campaign Execution

• Plan and run personalized marketing campaigns via email, SMS, WhatsApp, and social media.

• Track campaign performance metrics and continuously refine outreach strategies.

🔹 Customer Relationship Enhancement

• Collaborate with the customer service team to resolve queries and elevate client satisfaction.

• Implement strategies to increase retention and loyalty.

🔹 Cross-Department Collaboration

• Work with sales, marketing, and operations to align CRM processes with business objectives.

• Coordinate seamless communication and data sharing across teams.

Preferred Candidate Profile:

Technical Skills:

• Proficiency in Zoho CRM, Zoho Campaigns, Zoho Analytics

• Experience with WhatsApp tools (e.g., Gupshup), HubSpot, or Salesforce is a plus

• Understanding of customer segmentation, automation, and retargeting

Soft Skills:

• Strong communication and analytical thinking

• Problem-solving mindset and attention to detail

• Ability to work in a fast-paced, collaborative environment

Why Join Us?

• Work in a supportive and dynamic Dubai-based office

• Opportunity to develop professionally in CRM and marketing automation

• Competitive compensation and growth-oriented environment