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Job Title: Crew Member
Company: Shamal Holding
Location: Dubai, UAE
Employment Type: Full-time
Job Description:
Join the Five Guys team at Shamal Holding and be a part of an energetic, customer-first brand in Dubai’s City Walk. As a Crew Member, you will rotate through various roles including Grill, Fries, Cashier, Hospitality, Prep, and more—ensuring exceptional service and food quality at every step. You’ll thrive in a fast-paced environment, maintain high cleanliness and hygiene standards, and support your team in delivering a top-notch dining experience.
Key Responsibilities:
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Deliver outstanding customer service while maintaining a clean and safe environment.
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Master various restaurant roles including grill, cashier, and expo.
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Resolve basic customer queries and escalate complex issues to management.
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Follow Five Guys brand standards and stay up to date via Five Guys University.
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Maintain and restock operational areas, including the kitchen, restrooms, and terrace.
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Adhere to food safety and hygiene standards, as well as grooming and punctuality policies.
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Accurately use the POS system and handle cash responsibly.
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Support team members and perform additional duties as assigned.
Qualifications:
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High School Diploma or equivalent.
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Minimum 1 year of experience in a service crew or similar customer-facing role.
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Strong communication skills and a customer-oriented attitude.
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Ability to work well in a team and in a fast-paced environment.
