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Crew Member
Shamal LLC Dubai , UAE

Job Title: Crew Member
Company: Shamal Holding
Location: Dubai, UAE
Employment Type: Full-time

Job Description:
Join the Five Guys team at Shamal Holding and be a part of an energetic, customer-first brand in Dubai’s City Walk. As a Crew Member, you will rotate through various roles including Grill, Fries, Cashier, Hospitality, Prep, and more—ensuring exceptional service and food quality at every step. You’ll thrive in a fast-paced environment, maintain high cleanliness and hygiene standards, and support your team in delivering a top-notch dining experience.

Key Responsibilities:

  • Deliver outstanding customer service while maintaining a clean and safe environment.

  • Master various restaurant roles including grill, cashier, and expo.

  • Resolve basic customer queries and escalate complex issues to management.

  • Follow Five Guys brand standards and stay up to date via Five Guys University.

  • Maintain and restock operational areas, including the kitchen, restrooms, and terrace.

  • Adhere to food safety and hygiene standards, as well as grooming and punctuality policies.

  • Accurately use the POS system and handle cash responsibly.

  • Support team members and perform additional duties as assigned.

Qualifications:

  • High School Diploma or equivalent.

  • Minimum 1 year of experience in a service crew or similar customer-facing role.

  • Strong communication skills and a customer-oriented attitude.

  • Ability to work well in a team and in a fast-paced environment.

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