Employment Type: Full Time
Location: Dubai, UAE
Industry: Business Support Services | Client Experience

Role Overview

The Corporate Front Desk Ambassador & Client Experience Executive serves as the first point of contact for walk-in clients and visitors, representing the organization’s brand through exceptional service, polished presentation, and professional conduct.

Operating in a 24/7 shift environment, this role plays a critical part in in-person client engagement, event support, and brand reputation, ensuring every interaction reflects the company’s values and service standards.

Key Responsibilities

Client Experience & Front-of-House Management

• Welcome walk-in clients with professionalism, warmth, and efficiency

• Serve as a visible brand representative through impeccable grooming, communication, and conduct

• Handle face-to-face inquiries and guide clients through service processes, forms, or digital portals

• Ensure smooth client flow by coordinating with internal teams and minimizing wait times

Brand Representation & Environment Standards

• Maintain a clean, organized, and welcoming reception and client-facing environment

• Support corporate events, VIP visits, and brand activations as an on-site ambassador

• Encourage satisfied clients to leave positive online reviews (e.g., Google Reviews) in line with company guidelines

Reporting & Issue Escalation

• Track and report daily walk-in interactions and visitor metrics

• Identify client concerns and escalate issues promptly to ensure resolution and service continuity

Candidate Requirements

Education & Experience

• Bachelor’s degree or diploma in Business, Hospitality, Communications, or a related field

• 2–4 years of experience in a premium client-facing role such as hospitality, aviation, luxury retail, corporate concierge, or front office environments

Skills & Competencies

• Comfortable working in rotating 24/7 shifts, including weekends and public holidays

• Fluent in Arabic and English (additional languages are an advantage)

• Proficient in basic CRM systems, appointment scheduling tools, and Microsoft Office

• Strong interpersonal skills, professional presence, and attention to detail

• Confident, courteous, and service-oriented mindset

Why Join This Opportunity?

• Represent a respected organization at the front line of client engagement

• Work in a professional, brand-driven corporate environment

• Develop strong client experience and relationship management skills

• Be part of a role that directly influences brand perception and customer satisfaction