Job Title Core Banking System Support Specialist

Job Description
We are seeking a dedicated Core Banking System Support Specialist to provide Level I business and functional support for our T24 Core Banking System and FinnOne LOS application. The role includes incident resolution, issue analysis, vendor coordination, and ongoing application support to ensure seamless banking operations.

Job Purpose
To analyze, resolve, and manage reported system issues efficiently while supporting operational teams and ensuring consistent performance of T24 Core Banking and LOS applications.

Key Responsibilities

• Provide Level I support for T24 Core Banking and FinnOne LOS applications

• Administer, monitor, and troubleshoot core banking systems to ensure 24/7 uptime

• Conduct first-level analysis (FLA) of incidents and raise issues requiring vendor fixes

• Support end users by resolving system errors and coordinating with vendors when necessary

• Perform root cause analysis and implement fixes for recurring issues

• Liaise with business units to ensure service level agreements are maintained

• Handle changes according to change/problem management policies

• Document configurations and maintain support documentation

• Assist in COB (Close of Business) production support

• Interpret and communicate business requirements to development teams

Key Skills & Competencies

Technical Skills:

• In-depth knowledge of Islamic Banking Core Systems (T24 R23 preferred)

• Functional support experience in T24 modules: AA, TPH, Loans, Deposits, Trade Finance, GL, etc.

• Experience with FinnOne LOS system

• Technical expertise in Oracle SQL, PL/SQL, Unix, Java, IBM WebSphere, MQ

• Understanding of banking applications and digital delivery channels

• Strong incident handling, troubleshooting, and problem-solving skills

Personal Attributes:

• Strong communication and leadership skills

• Excellent analytical thinking and ability to work under pressure

• Self-motivated and adaptable to changing environments

Qualifications

• Bachelor’s degree in Computer Science or a related field

• Minimum 8 years of hands-on experience in core banking systems support

• Experience in Islamic banking environments is highly desirable