Job Title: Coordinator – Rider On-Ground Operations

Job Description:

Talabat, part of Delivery Hero Group, is seeking a Coordinator – Rider On-Ground Operations to support 3PL partnerships by ensuring smooth operations, compliance, and engagement. This role requires strong organizational skills, stakeholder management, data analysis, and process tracking to optimize rider operations.

Key Responsibilities:

✅ Stakeholder Management

• Act as the primary liaison between Legal, City Teams, Rider Life Cycle, Performance, and Supply teams.

• Ensure stakeholder needs are met and drive project completion.

✅ Project Tracking & Execution

• Create, track, and enhance operational projects based on stakeholder feedback.

• Coordinate with cross-functional teams to optimize processes.

✅ Communication & Reporting

• Prepare and deliver timely reports and insights on 3PL engagement.

• Maintain clear communication with stakeholders and vendors.

✅ Data Analysis & Insights

• Analyze rider operations data to derive actionable insights.

• Support strategic planning by leveraging data-driven decision-making.

✅ 3PL Support & Engagement

• Assist 3PL teams with issues related to AD permits, dashboards, and compliance.

• Drive engagement initiatives to enhance 3PL partnerships.

✅ Compliance & Documentation

• Verify and submit all 3PL-related documents (trade licenses, insurance, delivery box permits, bank details, etc.).

• Ensure compliance with legal and operational standards.

Qualifications & Requirements:

🎯 Must-Have:

• Strong organizational skills and attention to detail.

• A team player with excellent collaboration skills.

• Proactive learner with a go-getter attitude.

• Proficiency in Excel for data management and reporting.

• Fluent in English (written & verbal).

🎯 Preferred:

• Knowledge of Hindi, Urdu, or Arabic.

• Experience in logistics, operations, or rider management.

What We Offer:

✅ Work with a leading global delivery platform.
✅ Career growth in logistics and operations.
✅ Competitive salary and benefits package.