Daman – National Health Insurance Company is the UAE’s leading specialist in health insurance, providing innovative, customer-focused solutions that deliver maximum value. As a trusted partner in the country’s healthcare ecosystem, Daman continues to raise the bar in service quality, policy management, and client engagement across its individual, corporate, and government offerings.

About the Job:

We are looking for a Coordinator, Key Client Services (UAEN National) to join our team in Dubai. In this role, you will be responsible for delivering superior, on-the-spot customer service to key clients, processing a wide range of health insurance-related requests, and ensuring service excellence in compliance with regulatory standards.

Key Responsibilities:

• Deliver excellent customer service on-site at client premises, including handling visit visa policies, Thiqa, individual basic plans, and other on-spot services.

• Monitor turnaround times (TAT) and ensure efficient handling of endorsements, applications, and issue resolutions.

• Promote and process individual top-up insurance policies (Thiqa, Sahtak) end-to-end.

• Coordinate with internal departments such as Underwriting, Claims, Finance, and PRD to ensure seamless service.

• Enroll, endorse, or renew member policies by validating documentation and making decisions regarding eligibility, fines, and coverage.

• Register applications, issue policies, generate invoices, and manage the full lifecycle of policy deliverables (cards, certificates, statements).

• Track customer satisfaction through quarterly feedback and prepare business reports.

• Ensure all activities comply with regulatory guidelines and internal quality standards.

• Handle and resolve customer queries via phone, email, or in-person within defined SLAs.

• Escalate unresolved issues and ensure thorough follow-up for resolution.

Key Requirements:

• Nationality: UAE Nationals only (UAEN)

• Experience: Minimum 6 months in a customer-facing or front-office role; insurance industry experience is an advantage

• Education: Bachelor’s degree in any field

• Languages: Proficiency in English; Arabic is an added advantage

• Certifications: English language certifications are a plus

• Other: UAE driving license is an advantage

Skills and Competencies:

• Excellent communication, problem-solving, and customer service orientation

• Basic analytical and decision-making capabilities

• Flexibility to work extended hours and relocate across UAE branches if required

• Ability to work effectively in multi-cultural teams and across departments

• Strong accountability, time management, and process adherence

• Positive attitude toward feedback, learning, and continuous improvement

How to Apply:

Qualified UAE Nationals passionate about healthcare services and client experience are encouraged to apply via the job portal or company website.