Al Khayyat Investments (AKI) is a diversified investment company in the UAE, operating in sectors including healthcare, retail, and real estate. Their BinSina Pharmacy chain focuses on delivering exceptional healthcare services and customer experiences.

Role Overview:
The Trainee Pharmacist in the Contact Center will manage customer inquiries across multiple channels, provide accurate product information, support orders, and enhance overall customer experience. This is an entry-level role ideal for recent pharmacy graduates seeking experience in customer service and pharmaceutical operations.

Key Responsibilities:

• Receive and respond to inbound calls, emails, chat, social media, and app inquiries from customers and prospects.

• Provide high-quality customer service by answering inquiries accurately and redirecting when needed.

• Handle first-level support for technical and functional queries regarding orders and products.

• Collect and analyze customer feedback to improve service quality and customer journey.

• Identify and maximize cross-selling and up-selling opportunities.

• Educate customers about the organization’s products and services.

• Handle customer complaints and grievances within defined authority limits, escalating complex cases.

• Perform light back-office tasks related to operations and follow-ups.

• Maintain confidentiality of customer data and ensure compliance with Contact Center procedures.

• Stay updated with product, service, and procedure developments.

Experience & Qualifications:

• University degree in Pharmacy.

• 0–1 year of professional experience in a Contact Center environment (fresh graduates welcome).

• Fluent in English; Arabic language skills are an advantage.

Skills & Abilities:

• Strong spoken and written communication skills.

• Customer-oriented with a professional and positive attitude.

• Basic sales skills and ability to educate customers effectively.

• Strong organizational skills to plan, prioritize, and deliver tasks efficiently.

• Adaptable and willing to learn in a fast-paced environment.

Job Details:

• Position: Contact Center – Trainee Pharmacist

• Location: Dubai, UAE

• Work Type: On-site / Full-time