• Visa is seeking a Consultant – Client Success to join their dynamic team in Dubai, with eventual relocation to Kuwait. This full-time position focuses on providing exceptional client services for Visa’s clients in Kuwait, overseeing post-sale client relationships, and driving product adoption and performance optimization. The Consultant will play a critical role in supporting Visa’s Client Success transformation, working closely with the sales, product, and client teams to ensure clients derive maximum value from Visa products.

Key Responsibilities:

• Oversee and support the implementation of new Visa products for clients, ensuring faster time to value and increased adoption.

• Build and maintain strong relationships with key client stakeholders, executing Client Success Plans.

• Design and deliver initiatives to improve product adoption and client performance.

• Stay updated on payment processing trends and Visa solutions to drive customer satisfaction.

• Support client education and training materials, ensuring readiness and compliance with Visa rules and mandates.

• Lead periodic operational reviews with clients and Visa teams.

• Manage significant issues and crises, acting as an escalation point for clients as needed.

• Monitor client health, identify optimization opportunities, and collaborate with Visa specialist teams.

Candidate Requirements:

• Bachelor’s degree with 5+ years of relevant experience, or advanced degree (MBA, Masters) with 2+ years of experience.

• Strong analytical and communication skills, able to translate complex technical processes into business solutions.

• Deep understanding of the payment industry, including VisaNet processing and regulatory environments.

• Proven ability to build client relationships and drive value realization through success planning.

• Ability to prioritize tasks, manage deadlines, and operate effectively across multiple time zones.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word); Arabic proficiency is a plus.

• Certifications in Client/Customer Success or Project Management are preferred.

• Willingness to travel frequently within the GCC.

About Visa:
Visa is a global leader in payments technology, facilitating secure, reliable, and innovative payment solutions for over 200 countries. With a mission to connect the world through the best way to pay and be paid, Visa empowers businesses and economies worldwide.