📍 Location: Dubai, UAE | Employment Type: Full-Time

Company Overview:

Hyundai AutoEver Middle East & Africa LLC is a subsidiary of Hyundai Motor Group, specializing in mobility software solutions and connected car technology. As part of its global expansion, the company is setting up operations in Dubai in December 2024.

⚠ Important:

• Recruitment handled by KOTRA Dubai (Korean Trade-Investment Promotion Agency).

• No telephone inquiries accepted.

• KOTRA is NOT responsible for the contract between applicants and Hyundai AutoEver.

Job Summary:

As a Connected Car Technical Support Specialist, you will be responsible for managing technical support operations for Hyundai’s Connected Car Services in the Middle East. You will troubleshoot issues, collaborate with engineers, and support process improvements.

Key Responsibilities:

✅ Act as the primary technical contact for Middle East stakeholders on Connected Car Services.
✅ Troubleshoot customer issues reported through the ticketing system.
✅ Work closely with engineers to investigate and resolve technical issues.
✅ Support technical teams in bug testing, root cause analysis, and issue resolution.
✅ Assist the managing team in service management and process improvement.
✅ Utilize JIRA & ServiceNow for project management.
✅ Understand backend & frontend interfaces in Connected Car Services.
✅ Conduct vehicle driving tests to verify software changes.

Job Requirements:

✔ Education & Experience:

• Strong technical troubleshooting, analytical, and communication skills.

• IT or technical background preferred.

• Basic knowledge of Atlassian tools (JIRA, Confluence).

• Ability to multi-task and work under tight deadlines.

✔ Nice to Have:

• Knowledge of the automotive business process.

• Experience in Infotainment or IoT domains.

• Ability to collaborate with diverse stakeholders and drive consensus.

Employment Package & Benefits:

📅 Start Date: June 1, 2025 (Negotiable)
💰 Salary: Based on experience & skills
📜 Contract Type: Permanent (6-month probation period)
🕒 Working Hours: 40+ hours per week
🏖 Annual Leave: 22 working days
💼 Severance Pay: As per UAE labor law
🩺 Insurance: Provided (including for family members)
🛂 Visa Support: Provided
✈ Flight Ticket: Round-trip home country ticket (annually)
👨‍👩‍👧 Family Support: Insurance coverage for accompanying family

About Hyundai AutoEver & KOTRA Dubai:

🚘 Hyundai AutoEver specializes in automotive software and infrastructure solutions, supporting Hyundai Motor Group’s connected car technology. The company is expanding globally, with a strong presence in the Middle East & Africa.