Role Overview

A leading fund services provider is seeking an experienced Client Services Director – Fund Administration to lead the establishment and growth of its Fund Administration service line in the UAE. Based in Dubai, this senior leadership role combines operational ownership, client service excellence, team leadership, and business development within the alternative investment funds space.

The successful candidate will oversee service delivery, manage complex client portfolios, build and lead an international team, and play a key role in expanding the firm’s presence and revenue in the UAE and wider GCC market.

Key Responsibilities

Fund Administration & Service Line Leadership

• Take full ownership of the Fund Administration service line in the UAE, ensuring high-quality, compliant, and scalable service delivery

• Oversee a diverse portfolio of fund clients, ensuring appropriate allocation of resources and consistent service excellence

• Act as Client Director / Senior Client Director for selected client entities

• Serve as an authorised “A*” signatory, subject to board and committee approvals

Strategic & Financial Management

• Actively contribute to senior management discussions relating to financial performance, budgeting, and risk management

• Manage performance against agreed KPIs, revenue targets, and budgets

• Lead initiatives to enhance operational efficiency, profitability, and long-term business performance

Client Relationship & Business Development

• Develop, retain, and strengthen long-term relationships with clients, intermediaries, advisors, and introducers

• Lead business development initiatives in collaboration with UAE leadership to grow the local client base and revenue

• Represent the firm in senior-level client meetings and industry engagements

Governance, Risk & Compliance

• Ensure robust corporate governance frameworks in line with UAE regulatory requirements and group policies

• Lead adherence to AML, risk, and compliance procedures, including oversight of transfer agency matters

• Manage risks associated with both individual client portfolios and the wider business

• Remain vigilant regarding unusual transactions and reporting obligations

Leadership & Team Development

• Build, lead, mentor, and develop a high-performing Fund Administration team

• Inspire a strong stakeholder-focused culture aligned with the group’s values

• Support talent development, succession planning, and continuous professional development (CPD)

Reporting & Stakeholder Engagement

• Prepare and contribute to board papers, ExCo, and divisional reports

• Attend and lead senior governance, client, and management meetings as required

• Liaise closely with internal and external professional advisors

Requirements

Essential Criteria

• Fully qualified Chartered Accountant (CA) preferred

• Minimum 10 years’ experience within financial services, with deep expertise in fund accounting and fund administration

• Strong experience working with alternative investment funds (Private Equity, Private Debt, Hedge Funds, Real Estate, etc.)

• Proven senior leadership and people management experience

• Prior experience operating within the UAE/GCC market (essential)

• Strong international exposure and experience working with global senior stakeholders

• Exceptional technical knowledge across fund services, governance, and regulatory frameworks

• Native or near-native English communication skills (essential)

Salary & Benefits

• AED 55,000 – 60,000 per month (inclusive of fixed allowances)

• Additional benefits include:

  • Comprehensive healthcare

  • Annual air ticket

  • Visa sponsorship

Inclusion & Wellbeing

The organisation is committed to fostering an inclusive, supportive, and high-performing workplace. Diversity of thought, background, and experience is valued, alongside a strong focus on employee wellbeing and professional growth.