Job Title: Client Relations Coordinator 

Job Description:

Are you passionate about hospitality and ready to grow your dream career while helping others create unforgettable vacation experiences? Marriott Vacations Worldwide, a global leader in Vacation Ownership, is seeking a Client Relations Coordinator to join our dynamic team in the UAE.

In this role, you will be the primary point of contact for clients, providing exceptional service via phone and email, handling guest inquiries, updating reservation databases, and ensuring a smooth and professional communication process. You’ll also support administrative operations to uphold the high standards of our world-class brand.

Key Responsibilities:

• Serve as the main point of contact for clients, handling inquiries and service requests via phone, email, and in-person.

• Input and retrieve data from reservation systems and company databases with accuracy.

• Prepare professional correspondence including letters, memos, and reports using Microsoft Office tools.

• Ensure timely transmission of information via computer, fax, or mail.

• Maintain confidentiality and uphold Marriott’s service standards at all times.

• Greet guests warmly, anticipate their needs, and provide outstanding customer service.

• Collaborate with other departments to ensure seamless operations and guest satisfaction.

• Report any incidents, unsafe conditions, or concerns to management.

• Perform additional duties as assigned by supervisors in support of team goals.

Skills Required:

• Analytical & Computer Skills: Proficiency in Microsoft Office and data entry; strong decision-making abilities.

• Interpersonal Skills: Team player, customer service-oriented, respectful of diversity.

• Communication: Clear verbal and written communication in English and Arabic; excellent telephone etiquette.

• Personal Attributes: High integrity, reliability, flexibility, stress tolerance, and professional appearance.

• Organizational Skills: Strong multitasking, time management, and detail orientation.

• General Administration: Typing proficiency and experience with office equipment and software.

Preferred Candidate:

• Experience: Minimum of 2 years in a similar role

• Residence: United Arab Emirates

• Nationality: All Arab Countries

• Education: Certification or diploma

• Career Level: Mid Career