Role Overview

Chalhoub Group is looking for a passionate and service-driven Client Advisor to deliver exceptional luxury experiences in-store. Based in Dubai, this role is ideal for customer-focused professionals who excel at building long-term client relationships, achieving sales targets, and representing premium brands with excellence.

As a Client Advisor, you will play a key role in driving sales performance, strengthening customer loyalty, and supporting CRM, clienteling, and omnichannel initiatives that elevate the overall guest journey.

Key Responsibilities

Brand Representation & Customer Experience

• Represent the brand by communicating its values, heritage, and philosophy through every customer interaction

• Deliver personalized, memorable guest experiences that exceed expectations and build lasting loyalty

• Promote Chalhoub Group’s loyalty program (MUSE) and actively drive customer enrolment and acquisition

• Maintain high guest experience standards aligned with brand guidelines and luxury service principles

Sales Performance & Clienteling

• Achieve individual and collective sales targets while maintaining a strong customer-centric mindset

• Utilize clienteling techniques and omnichannel tools to build one-to-one relationships with customers, both in-store and virtually

• Engage customers through messaging, virtual shopping appointments, and personalized follow-ups

• Maintain a strong understanding of customer preferences, purchasing patterns, and behaviors to identify future selling opportunities

CRM, Data & Market Insights

• Ensure accurate and efficient collection of customer data in line with CRM and marketing guidelines

• Gather insights on customer behavior, top-selling products, and slow movers to support business reviews

• Stay informed on fashion trends, new product launches, social media campaigns, competitors, and digital brand touchpoints

Store Operations & Omnichannel Support

• Support in-store and at-home customer service, including sales, special orders, and repairs

• Prepare and process e-commerce order fulfilment from store within agreed SLAs for quality and speed

• Leverage available technology tools such as CRM systems, OMS, and clienteling applications to enhance customer experience

• Maintain visual merchandising standards and operational SOPs in line with brand requirements

• Provide constructive feedback on store functionality and operational improvements

What You’ll Need to Succeed

• Previous experience in retail, preferably within luxury, fashion, beauty, or technology environments

• Strong customer service mindset with a passion for delivering exceptional experiences

• Availability for a 6-month temporary contract

• Own valid UAE visa sponsorship

• Ability to join immediately

• Strong communication, interpersonal, and relationship-building skills

What Chalhoub Group Offers

• Exposure to world-class luxury brands in a dynamic retail environment

• Learning, development, and internal mobility opportunities across the Group

• Competitive benefits including healthcare, education contribution, flexible working policies, and exclusive employee discounts

• Inclusive, people-first culture recognized as a Great Place to Work®

• Opportunity to be part of a sustainability-driven organization committed to people, partners, and the planet

Diversity & Inclusion

Chalhoub Group celebrates diversity and is committed to equal opportunity. All qualified applicants are encouraged to apply regardless of gender, age, nationality, religion, or disability.