A prestigious luxury jewellery brand is seeking a Chief Operating Officer (COO) to lead and optimize retail operations across the UAE and GCC. This executive-level role requires strategic oversight of sales, customer experience, inventory management, and multi-store performance. You will be responsible for scaling retail operations, boosting profitability, and enhancing the brand’s premium image. Candidates with leadership experience in luxury fashion, jewellery, or lifestyle retail will be given strong preference.

Key Responsibilities:

Business Strategy & Operations

• Lead daily operations across all retail outlets with full P&L accountability.

• Develop strategic business plans and implement expansion roadmaps.

• Monitor and analyze KPIs, implement interventions for underperformance, and ensure operational efficiency.

Sales & Brand Growth

• Drive sales, revenue, and profitability across the retail network.

• Oversee seasonal campaigns, festive promotions, and strategic activations.

• Partner with marketing teams for ATL/BTL campaigns, celebrity endorsements, and digital media initiatives.

• Lead the launch of new brands and collections in line with consumer demand.

Merchandising & Inventory Control

• Ensure optimal stock levels, inventory turnover, and merchandising standards.

• Drive inventory ROI, accurate stock audits, and timely replenishment.

• Reduce shrinkage and improve overall inventory efficiency.

Customer Experience & Relationship Management

• Deliver a luxury customer experience and implement clienteling strategies.

• Manage escalations and maintain premium service standards across locations.

• Foster high-value client relationships and loyalty programs.

Team Leadership & Talent Development

• Build and mentor a high-performing retail operations team.

• Define KPIs, conduct performance reviews, and support recruitment and training.

• Drive a culture of accountability, sales excellence, and customer focus.

Requirements:

• Bachelor’s degree in Business, Management, or a related discipline.

• Minimum 10 years of experience in operations and sales, with 5+ years in luxury or jewellery retail.

• Proven ability to manage multi-store operations and large teams.

• Strong leadership, analytical, and negotiation skills.

• Based in the UAE with flexibility to travel across the GCC.

Salary:

AED 20,000 to 25,000 per month (inclusive of fixed allowances)