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A leading organization in Abu Dhabi is seeking an experienced Catering Retail Manager to oversee day-to-day retail operations with a strong focus on enhancing sales, service quality, and operational efficiency. This full-time, on-site role demands extensive experience in the F&B retail sector, particularly in managing events, catering, and retail outlets at high-traffic venues such as airports, lounges, malls, or exhibition centers.
Key Responsibilities:
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Lead and manage the team of Event Managers to ensure top-notch execution of retail event operations.
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Supervise all retail activities at the venue, ensuring timeliness, budget adherence, and quality.
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Review catering plans to align with client needs and event objectives.
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Assess and recommend staffing plans for each event to the Head of Operations.
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Collaborate with the Sales Team and Event Planners to fulfill all event-related requirements.
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Manage full event lifecycles – from setup to breakdown.
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Maintain exceptional service standards and ensure customer satisfaction.
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Ensure full compliance with Health, Safety, and Environment (HSE) regulations.
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Enforce internal policies and operational procedures.
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Foster strong relationships with clients and external stakeholders to support business growth.
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Plan workforce schedules and leaves for the Event Managers team.
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Oversee the upkeep and readiness of catering equipment (CCG and others).
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Assist the Head of Operations in implementing strategic goals.
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Design and monitor staff training programs and competence development matrices.
Requirements:
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Minimum 15 years of experience, including at least 5 years in a managerial/supervisory F&B retail role.
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Strong international exposure in airports, lounges, malls, or large event venues.
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Proven ability to manage both permanent and temporary food & beverage retail outlets.
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Exceptional team leadership, organizational, and communication skills.
Education:
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Bachelor’s degree in Business Administration or a related field (MBA preferred).
