Emaar is seeking a Captain – Food & Beverage (VUQ) for its Origins restaurant to deliver exceptional dining experiences in a premium hospitality environment. This role focuses on guest satisfaction from welcome to farewell, ensuring top-tier service standards are upheld. The ideal candidate will be passionate about hospitality, possess strong emotional intelligence, and demonstrate a proactive service mindset.

Key Responsibilities:

• Provide genuine, high-quality service and create a memorable dining journey

• Perform all F&B operational tasks in line with brand standards

• Handle guest complaints professionally and implement service recovery solutions

• Maintain continuous communication with team members to ensure guest satisfaction

• Represent the brand values and deliver on Emaar’s service expectations

• Go the extra (s)mile to exceed guest expectations

• Foster guest loyalty by creating happy brand ambassadors

• Communicate clearly in English; additional languages are a plus

Skills Required:

• Exceptional service personality with strong emotional intelligence (EQ)

• Team player with excellent communication and problem-solving skills

• Strong command of spoken and written English

• Ability to adapt, remain resilient, and learn in a fast-paced environment

• Guest-first mindset and results-driven approach

Qualifications:

• Minimum high school diploma; a degree in Hotel Management or a related field is preferred

• At least 1 year of experience in a similar role within a 5-star hospitality environment

Job Type: Full-time, On-site
Location: United Arab Emirates