AMS International UAE is hiring a Call Center Customer Service Representative for an immediate opening in Sharjah. This is a 12-month contract position offering an excellent opportunity to work in a dynamic, customer-focused environment. The ideal candidate should have strong communication skills, be courteous, and deliver efficient customer service through telephonic and in-person interactions.

Key Responsibilities:

• Handle telemarketing activities during campaigns to engage potential and existing customers.

• Provide efficient and courteous service to customers over the phone, ensuring inquiries, bookings, and requests are handled promptly.

• Welcome walk-in customers courteously, ensuring they are seated comfortably until attended by a Service Advisor.

• Direct customers to the relevant advisor or department for quick assistance.

• Conduct follow-up calls to gather customer feedback and ensure satisfaction after visits.

• Assist with managing courtesy vehicles for customers when needed.

• Maintain cleanliness and professional standards in the reception and call center area to uphold company image.

• Ensure minimal waiting times and contribute to an excellent customer experience.

Requirements:

• Must hold an own visa (mandatory).

• Excellent communication and interpersonal skills.

• Courteous, customer-oriented, and able to handle high call volumes efficiently.

• Prior experience in customer service or call center operations preferred.

• Able to join immediately.

Job Details:

• Contract Duration: 12 Months

• Salary: AED 5,000 per month

• Type: Full-time | On-site | Contract

• Location: Sharjah, UAE