Air Arabia, the Middle East and North Africa’s first and largest low-cost carrier, is looking for a Call Center Agent to join its customer service team in Manama, Bahrain. This role is ideal for individuals who excel in customer interaction, possess strong communication skills, and are motivated to deliver a top-tier experience while handling bookings, complaints, and sales.

Key Responsibilities:

• Handle inbound customer calls efficiently and professionally

• Provide accurate information on flights, holiday packages, services, and policies

• Process flight reservations, modifications, and cancellations

• Address and resolve customer complaints, escalating as needed

• Promote Air Arabia products and services, including ancillaries and loyalty programs

• Support sales conversions by referring calls to agents and following up with leads

• Ensure all service-level agreements (SLAs), KPIs, and quality standards are consistently met

• Stay updated on company procedures, campaigns, and customer engagement initiatives

• Maintain a positive and brand-aligned communication style

Qualifications:

• High School diploma or equivalent

• Proficiency in English and Arabic (Non-Arabic speakers may be considered with approval)

• Basic Microsoft Office and system navigation skills

• Clear verbal articulation and no hearing issues

• Ability to work under pressure, multitask, and handle challenging customer interactions

Experience:

• No previous call center experience required

• Prior experience in customer service, contact centers, or sales is a plus

• Strong interpersonal skills and the ability to resolve issues effectively

Why Join Air Arabia?

• Be part of a dynamic and rapidly expanding airline

• Gain valuable experience in aviation customer service

• Opportunity for career growth and development in a multicultural environment

• Contribute to one of the region’s leading airlines