Job Title: Call Center Agent

Job Description:
We are looking for a Call Center Agent to join our team in the UAE. The ideal candidate will be responsible for managing inbound and outbound calls, assessing customer needs, and providing clear, concise solutions. You will play a key role in enhancing customer satisfaction and contributing to the growth of the company by handling calls with professionalism and a positive attitude.

Responsibilities:

• Call Management: Handle inbound and outbound calls promptly and professionally.

• Customer Needs Assessment: Understand the specific requirements of each customer and provide tailored solutions.

• Product & Service Explanation: Clearly explain the organization’s products and services to customers, capturing their interest and addressing queries.

• Lead Generation & Growth: Contribute to the company’s growth by increasing the number of connections and improving customer interactions through friendly and informative conversations.

• Call Center Records Management: Maintain detailed records of all incoming and outgoing telephonic conversations.

• Customer Satisfaction: Enhance customer satisfaction by minimizing wait times and ensuring a pleasant and efficient call experience.

Skills & Qualifications:

• Experience: Proven track record of handling all duties of a call center agent or associate.

• Communication Skills: Clear, efficient communication with customers while adhering to proper telephonic etiquette.

• Multi-Tasking: Ability to handle multiple tasks effectively, including taking notes and managing customer queries.

• Technology Proficiency: Skilled in using modern communication tools and software for day-to-day operations.

• Negotiation & Persuasion: Strong convincing and negotiation skills, ensuring a positive experience for the customer.

• Adaptability: Open to management feedback and willing to implement improvements to processes and services.

Preferred Candidate:

• Must currently reside in the United Arab Emirates.